FAQs
One of our team members will reach out within 24 hours of your submission.
We’ll call or email to confirm your details, answer any quick questions, and arrange your free site visit.
During our call, we’ll suggest a few convenient dates and times for a specialist to come out.
You simply pick the slot that works best for you and we’ll lock it in—no deposit needed.
No problem—just give us 24 hours’ notice by phone or email.
We’ll happily reschedule at a time that fits your schedule.
After the site visit, we’ll email you a detailed, itemised quote within 48 hours.
It will outline all recommended treatments and costs—so you know exactly what to expect.
Once you approve your quote, we can usually begin within 2–3 weeks, subject to our schedule.
If you have an urgent deadline, let us know and we’ll do our best to fast-track your project.
Just clear a small area in each room so our team can work easily.
We’ll bring all tools, covers and materials—so you don’t have to lift a finger.
You can reply to our confirmation email or call us directly.
We’re here Monday–Friday, 9 am–5 pm, to help with anything you need.